Privacy Policy.

Overview

TBN Ventures LLC sells dietary supplements directly to consumers through tbn.systems. This policy covers the personal information we handle when you browse our site, place an order, contact us, or sign up for marketing. By using our site you agree to this policy.

We are a US-based business and this policy is written for US customers. If a specific US state privacy law applies to your data, the rights that law gives you are summarized in Section 8.

Information we collect

We collect information you give us and information collected automatically when you use the site:

• Contact & account: name, email, phone number, shipping/billing address, and any account login details.
• Order & payment: products purchased, subscription status, and payment details. Card numbers are processed by our payment provider and are not stored by us in full.
• Communications: messages you send us through the contact form, email, chat, or phone, and your marketing preferences.
• Automatic / device data: IP address, device and browser type, pages viewed, and similar usage data collected through cookies and tracking pixels (see Section 4).

We do not ask you for, or intentionally collect, sensitive information such as health, biometric, or precise-location data. Please don't send us health details you don't want us to have.

How we use your information

We use your information to:

1. Process, fulfill, and ship your orders and manage subscriptions;
2. Provide customer support and respond to your messages;
3. Send transactional messages (order confirmations, shipping updates);
4. Send marketing emails and texts, but only where you have agreed (see Section 6);
5. Measure and improve our site, products, and advertising;
6. Detect and prevent fraud, abuse, and security issues; and
7. Comply with our legal and tax obligations.

Cookies, tracking & advertising

We use cookies and similar technologies for three purposes:

• Essential: to run the cart, checkout, and account features. These can't be switched off.
• Analytics: to understand how the site is used so we can improve it.
• Advertising: pixels and tags from partners such as Google and Meta that help us measure and show ads. This may involve "sharing" data with those partners for targeted advertising.

You can control non-essential cookies through our cookie banner, your browser settings, and a recognized opt-out preference signal such as Global Privacy Control (GPC), which we honor as an opt-out of advertising-related sharing. We do not use advertising pixels to transmit information about which specific health-related product you purchased.

How we share information

We share personal information only as described here:

• Service providers who work on our behalf, including Klaviyo (email & SMS marketing), MongoDB and Railway (hosting and secure data storage), Shopify (checkout and order processing), QuickBooks (invoicing), our payment processor, and shipping carriers (USPS, UPS, FedEx). They may use your data only to provide their service to us.
• Advertising partners: as described in Section 4, for measurement and targeted advertising (you can opt out).
• Legal & safety: when required by law, subpoena, or to protect our rights, customers, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. We do not share information relating to your health or any sensitive information with advertising partners.

Email & SMS marketing

We send marketing messages only to people who have opted in.

• Email: every marketing email has an unsubscribe link; you can opt out at any time. We honor unsubscribes promptly.
• SMS: if you opt in, reply STOP to cancel or HELP for help at any time. Full terms are in Section 12.

Marketing consent is never a condition of buying anything, and you can unsubscribe from marketing at any time.

Your privacy choices

You always have these choices, regardless of where you live:

• Access or update your account details by logging in or emailing us.
• Opt out of marketing by unsubscribing (email) or replying STOP (SMS).
• Opt out of advertising / "sharing" using our Your Privacy Choices page or a GPC browser signal.
• Control cookies through the cookie banner or your browser.

To make a request, email info@tbn.systems or call (941) 318-0025. We may need to confirm your identity for access or deletion requests so we don't disclose your data to the wrong person.

State privacy rights

Some US states give residents specific privacy rights. Where a state privacy law applies to us and to your data, you may have the right to access, correct, or delete your personal information, to opt out of targeted advertising or the "sale"/"sharing" of your information, and to not be discriminated against for exercising these rights.

To exercise any of these rights, use the contact details in Section 7 or our Your Privacy Choices page. We honor Global Privacy Control as an opt-out signal. California residents: under the "Shine the Light" law you may ask once a year about information shared with third parties for their own direct marketing. Email info@tbn.systems.

State privacy laws change frequently. The rights that actually apply to you depend on your state's law in effect at the time of your request.

Data security & retention

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit and at rest and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will notify you and any regulators as required by applicable law.

We keep personal information for as long as needed to provide our service, comply with legal and tax obligations, resolve disputes, and enforce our agreements, then delete or anonymize it.

Children's privacy

Our products and site are intended for adults. We do not knowingly collect personal information from children under 13, and we do not sell or share the information of anyone we know to be under 16. If you believe a child has given us information, email info@tbn.systems and we will delete it.

Changes & contact

We may update this policy from time to time. We will post the new version with an updated "Last updated" date, and for significant changes we will give prominent notice on the site or by email.

TBN Ventures, LLC (EIN 32-0828141)
3272 Bayou Rd, Longboat Key, FL 34228
Phone: (941) 318-0025 · info@tbn.systems

SMS / text messaging terms

If you opt in to our SMS messaging program, the following terms apply, consistent with the CTIA Messaging Principles and applicable carrier (10DLC) requirements:

• Program: recurring marketing and account messages about products, offers, and order updates.
• Frequency: up to 6 messages per month; frequency may vary.
• Cost: message and data rates may apply, depending on your carrier and plan.
• Originating numbers: text messages are sent from a tbn. short code or number, and phone calls may come from one of several tbn. numbers.
• Opt-out: reply STOP to cancel. You may also revoke consent by any reasonable means (END, QUIT, UNSUBSCRIBE, CANCEL, or contacting us); we honor opt-outs within 10 business days. After you opt out we send one confirmation message and then stop.
• Help: reply HELP, email info@tbn.systems, or call (941) 318-0025.
• Consent: not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
• Eligibility: you must be the account holder or authorized user of the number and at least 18 years old.