Return & Refund Policy.

The short version

• 30 days from the day your order is delivered.
• Sealed or opened. You have to try it to know, so a started jar still qualifies — tell us what was wrong with it when you ask.
• We pay return shipping. We email you a prepaid label; it costs you nothing.
• No restocking fee, ever.
• Refund to your original payment method, normally within 5 business days of the return arriving.
• We look at each request. Returns are approved before we send a label — almost always the same day.

What you can return

Any tbn. capsule product bought from tbn.ltd, within 30 days of delivery, whether it is sealed or already opened. When you ask, tell us what was wrong with it — a sentence is enough. We are not asking you to prove anything; we ask because it is how we find a bad batch, and because it is the record of what was agreed if anyone ever needs one.

Two limits, both about safety rather than paperwork: we cannot resell a supplement that has left our control, so returned product is destroyed rather than restocked, and we cannot accept a return of product that has been tampered with or repackaged.

This is a guarantee for people who are not getting on with the product, not a way to consume it for free. We may decline a request that is plainly outside that — for example repeated returns of finished product by the same customer — and if we do, we will tell you why rather than simply refusing.

How to start a return

Two ways, both landing in the same place:

• In your account: open your order history, find the order and choose Return. Pick what you are sending back, tell us what happened, and we take it from there.
• By email: write to info@tbn.systems with your order number and what you'd like to send back.

We check every request — almost always the same day, and within two business days at the latest — and then email you a prepaid shipping label. Put the product in a box, stick the label over the original one, and drop it at any carrier location. Your order history shows where the return has got to the whole way through.

Return shipping

We pay it. Every label we send is prepaid. There is no deduction from your refund for shipping, and no restocking fee — not on the first return and not on a later one.

Please use the label we provide. If you post it yourself instead, we cannot reimburse postage we didn't arrange, and the parcel may not reach the right warehouse.

Refunds

Once your return reaches our warehouse and is checked in, we refund the full purchase price of the returned items — including the original shipping you paid, when you return a whole order — to the payment method you used. That normally happens within 5 business days of arrival; how quickly it then appears on your statement is up to your bank, usually another 3 to 10 days.

In some cases we'll refund you straight away and tell you to keep or dispose of the product, because sending it back costs more than it is worth. If we do that, you'll get the refund the same way, and there is nothing further for you to do.

Exchanges

We do exchanges. If you'd rather swap what you ordered for the other formula than take your money back, say so when you start the return and we'll ship the replacement once the original is on its way back. There is no price difference to settle between our capsule products, and we cover shipping in both directions.

Damaged, defective, or wrong items

If something arrives broken, leaking, past date, or simply isn't what you ordered, email us a photo at info@tbn.systems and we will replace it or refund it — your choice. We will not ask you to ship a damaged parcel back first.

Tell us within 30 days of delivery so we can raise it with the carrier while the claim is still open. If a fault only shows up later — a jar past its date, a seal that failed — write to us and we will look at it; that is not something we hold you to a deadline over.

Subscriptions

A subscription can be paused, rescheduled, or cancelled at any time from your account, with no fee and no minimum term. To avoid being charged for the next shipment, make the change at least one day before it is due to be dispatched — the dispatch date is shown on the order in your account.

If a renewal ships before you get to it, that shipment is covered by the same 30-day guarantee as any other order. Tell us and we will refund it; you do not have to keep something you tried to cancel.

The full subscription terms — price, billing period, auto-renewal, cancellation, refunds, notice of price changes and fees — are on each product's offer page: Serotonics subscription terms and Synergetics subscription terms.

Contact us

TBN Ventures, LLC · 3272 Bayou Rd, Longboat Key, FL 34228, USA · +1 941 318 0025